Refund Policy

1. Digital products

All ICARUS Systems paid products are digital software with immediate access after purchase. Under EU consumer law you may waive your 14-day cooling-off period when you start using a digital product before that period ends. By clicking “Purchase” and gaining access to the product, you acknowledge this waiver.

2. 14-day satisfaction window

Despite the waiver above, we offer a goodwill 14-day refund window from the date of purchase for any paid product, no questions asked, provided the request is made in good faith. Email support@icarussystems.app from the address used at checkout and include your order id.

Approved refunds are processed by our payment processor (Lemon Squeezy) within 5 business days. The corresponding access right to the product is revoked at the same time.

3. Exceptions

Refunds are not available for:

• requests made more than 14 days after purchase;
• cases where the platform has detected repeated abuse of the refund window;
• free products (Survivor and Evaluate Your Edge) — they were never paid for.

4. Chargebacks

Initiating a chargeback before contacting us forfeits future access and any current entitlement. We always prefer to resolve issues directly — please email us first.

5. Subscription products

ICARUS Systems does not currently offer any subscription product. If a subscription product is introduced in the future, this section will be updated with the applicable monthly refund terms before any charge is collected.

6. Contact

Refund requests: support@icarussystems.app. Include your order id and the email address used at checkout.